Terms and Conditions
Website and Shop Terms and Conditions
Last updated: 31/7/2026
1. About these terms
These terms apply to use of the Seeing Dogs Differently Movement Library and purchases made through its online shop.
By using the website or placing an order, you agree to these terms together with the Privacy Policy, Cookie Policy, Digital Content Terms and any product-specific conditions.
2. Business information
Trading name: Seeing Dogs Differently
Operated by: Angela Rowland
Business address: 8 Oakwood, Partridge Green, West Sussex. RH13 8JQ
Email: admin@seeingdogsdifferently.co.uk
Website: https://seeingdogsdifferently.co.uk
3. Website purpose
The website provides general educational content, digital resources, articles and access to learning opportunities.
It does not provide emergency, veterinary, medical, legal or individual behaviour advice.
4. Eligibility
You must be at least 18 years old or have appropriate parental or guardian involvement to make a purchase.
You must provide accurate order and account information.
5. Product information
Reasonable efforts are made to describe products accurately.
Images are illustrative and colours may vary by screen or printer. Product descriptions will state whether an item is:
- digital or physical
- live or recorded
- intended for personal or licensed professional use
- subject to access or download limits
- accompanied by additional conditions
6. Orders
Submitting an order is an offer to purchase.
An order may be refused or cancelled where:
- payment cannot be authorised
- information appears inaccurate
- an obvious pricing or description error has occurred
- misuse, fraud or unauthorised resale is suspected
- the product is unavailable
- supply would be unlawful or impractical
Any payment taken for a cancelled order will be handled appropriately.
7. Prices and payment
Prices are displayed in pounds sterling unless stated otherwise.
Tax treatment will be displayed where applicable.
Payment must be completed through an available payment method.
8. Digital delivery
Digital content may be supplied through:
- an account download
- the order-confirmation page
- a protected link
- another method described in the product listing
You are responsible for providing an accurate email address and using compatible software and equipment.
9. Intellectual property
Website content and resources remain protected by intellectual-property rights.
Purchasing a resource does not transfer ownership or copyright. It grants only the licence described in the Digital Content Terms or product listing.
10. Acceptable use
You must not:
- copy or distribute resources without permission
- share account access
- bypass website security
- upload resources to public or shared platforms
- resell or rebrand content
- use the website unlawfully
- interfere with website operation
- use content to misrepresent professional qualifications or competence
11. Educational limitations
Information is general and may not apply to every dog or situation.
No outcome is guaranteed.
You remain responsible for decisions made in relation to your dog, household, clients, organisation or professional work.
12. Veterinary and professional support
The website does not diagnose health or behavioural conditions.
Seek veterinary advice for health concerns or sudden behavioural changes.
Seek individual qualified support where behaviour involves aggression, severe fear, significant distress or safety risks.
13. Live events
Additional conditions may apply to talks, webinars, courses and membership.
These may cover:
- attendance
- recordings
- cancellations
- respectful participation
- confidentiality
- removal from a session
- access periods
- certificates
- technical requirements
14. Availability
Continuous and uninterrupted access cannot be guaranteed.
The website may be suspended temporarily for maintenance, security, provider problems or circumstances outside reasonable control.
15. Third-party services
The website may link to or rely on third-party services. Those services may have separate terms and privacy policies.
16. Liability
Nothing in these terms excludes liability where it cannot lawfully be excluded.
Subject to that, Seeing Dogs Differently is not responsible for losses resulting from:
- reliance on general educational information as individual advice
- failure to obtain appropriate veterinary or professional support
- incompatible devices or software
- unauthorised sharing of account credentials
- events outside reasonable control
- third-party websites or services
17. Consumer rights
Nothing in these terms removes statutory consumer rights.
Digital content supplied under a consumer contract must meet applicable standards, including satisfactory quality and conformity with its description.
18. Changes
These terms may be amended where reasonably necessary. The current version will be displayed on this page.
19. Governing law
These terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply where you live.
20. Contact
admin@seeingdogsdifferently.co.uk