Frequently Asked Questions
About the library
The Movement Library is the learning and resource section of Seeing Dogs Differently. It contains guides, workbooks, reflection sheets, learning packs, articles, talks and future educational opportunities designed to encourage deeper understanding of dogs.
No. The main website introduces the wider movement, philosophy, WHOLE™ Framework, CARE™ Framework and Zeus’s legacy. The WordPress site is the connected Movement Library and shop.
Resources may be created for dog guardians, families, professionals, students, welfare organisations and anyone interested in understanding dogs more deeply. Each product description will explain who the resource is most suitable for.
The library promotes humane, compassionate and welfare-centred understanding. Resources do not support the use of fear, intimidation, pain or coercion as teaching methods.
It means considering more than the visible behaviour. This may include physical wellbeing, emotional state, previous history, communication, lifestyle, relationships and environment.
Purchases and downloads
Choose the resource, add it to your basket and complete the checkout process. Once payment has been confirmed, access instructions will be provided on screen, through your account or by email.
Some purchases may allow guest checkout. Creating an account can make it easier to view orders and access available downloads.
Downloads may be available through:
the order-confirmation page
your confirmation email
My Account under Downloads
Check your spam or junk folder and confirm that the email address entered at checkout was correct. You can also log in to My Account. Contact us if you still cannot access your purchase.
Availability may vary by product. Any download limits or expiry periods will be displayed in the product information or your account.
Unless stated otherwise, resources may be printed for your own personal use. They may not be reproduced, shared, sold, uploaded or distributed to others.
Not unless the product includes an appropriate professional, organisational or group licence. Standard purchases are for the named buyer’s personal use.
Only where the product description or licence specifically allows professional use. Contact us where an extended-use licence is required.
Refunds and problems
Digital purchases are subject to the Digital Content Terms and Refund and Returns Policy. Where immediate access has been requested and the download has begun, statutory cancellation rights may be affected. This does not remove your rights where digital content is faulty, misdescribed or not supplied as agreed.
Contact us with your order number and a description of the problem. We will take reasonable steps to replace, repair or provide access to digital content that is faulty or has not been supplied correctly.
Educational use
No resource can guarantee an outcome or replace individual assessment. The materials support education, observation and reflection rather than providing a diagnosis or personalised behaviour programme.
No. Information about health and wellbeing is educational and should not replace advice, examination, diagnosis or treatment from a veterinary professional.
A sudden or unexplained change in behaviour should be discussed with a veterinary professional because physical health, discomfort or neurological changes may need to be considered.
Prioritise safety and seek appropriately qualified support. General resources may improve understanding, but aggression requires careful consideration of the individual dog, circumstances and risk.
The contact service is not a substitute for an individual consultation. General questions about a resource are welcome, but personalised behaviour advice cannot be provided without an appropriate professional process.
Talks, courses and membership
Yes. Live and recorded talks will be added to the Talks shop category as they become available.
Webinars are planned. The Webinars page will be updated when dates and recordings become available.
Yes. Courses are being developed to provide structured learning around key Seeing Dogs Differently subjects.
A future membership is planned for people who want continued learning, reflection and connection with the wider movement.
Join the mailing list or follow Seeing Dogs Differently through the channels linked on the main website.
Copyright and accessibility
Not without permission, except where limited use is permitted by law. Please read the Copyright and Resource Use page for full details.
Contact us with details of the format or adjustment you require. We will consider reasonable and practical ways to improve access.